cL
carmon L

1 reviews | Active since Nov 2015

30 Nov 2015, 09:32

BAD CUSTOMER SERVICE

I went to Jet stores in the East Rand Mall on Sunday the 29th of November 2015. Firstly it took me 45 minutes to make a Lay bye as the system was very slow, as this is not good customer service. Secondly if you design a store please make sure it is customer friendly as I do not know if she is the store Manager but the Experience I had with Sharon was ****. As we were at the counter busy paying with a trolley she felt that there was to many trollie at the counter and it was obstructing the other customers to pass. <br> <br> I f that is the case please do not allow us as customers to enter the shop with trollies because we have kids that sit in them, our groceries is in there and what must you do with it. Otherwise the store needs to be designed differently. This was just a **** experience as I just wanted to leave the lay bye and go.<br> <br> <br>

0
Replies (1)
Jet
Jet's reply01 Dec 2015, 13:32
Official
Hello LENTOOR,

Our attempts to contact you today at 13:25 PM have been unsuccessful. We must apologise for the unpleasant experience in store with regards Sharon and the systems.

We have addressed this incident with our in store management team you will be receiving further communication shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind Regards
Customer Experience team
***