BAD CUSTOMER SERVICE
I had an account with Jet and couldn't pay because of some challenges. They referred my account to vvm attorneys who called me for payment. They offered me a discount that if I settle my account they will give me discount. That was the agreement and I paid my account. I am surprised to learn that I am blacklisted for owing Jet R112.86 which I am not aware of. To my knowledge I paid off my account. When I called Jet they couldnt help me. They told me I was dealing with two attorneys and I told them that I dealt with vvm only. Now there's ARA which has my account. I called them and they told me the account was transferred to them because I owed that money. I am so disgusted with JET and I will never advice someone to open an account there. Now I haven't paid that amount because I really don't understand why must I but I have no choice because it painted me bad on my credit status. Now I received an sms from ARA reminding me to pay my SALES HOUSE account which confuses more because I have NEVER opened an account there. JET im so disappointed and to be blacklisted for nothing!
Thank you for bringing this matter to our attention regard you handed over account. We have escalated your query to our accounts department to investigate on this matter and revert with feedback shortly.
We must apologise for the frustration and inconvenience caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention regard you handed over account. We have escalated your query to our accounts department to investigate on this matter and revert with feedback shortly.
We must apologise for the frustration and inconvenience caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
