Bad customer service

On the 19th of July 2020 I have visited the jet store at chrishani mall to purchase a black jean. On arrival I found two gentlemen and about 4 ladies all jet stuff at the door since it was not trading time yet. The ladies struggled to open the door and one went somewhere to get si.e tool and it worked just fine, it was still before trading time. As I was waiting for the store to open three ladies joined me and we waited together and this was customers. 9H00 the doors were still closed and o e of the ladies asked if the store was not supposed to open at 9H00 and they started mourning and around 9H09 the doors were finally opened and an unfriendly lady started sanitation process and never greeted or apologized for the inconvenience coursed.

I went in to the guys Jean's department and got what I was looking for and immediately went to the till points for payment. When I got to the tills one of the ladies at the toll called me and on arrival she greeted and start assisting me, while I was standing there and getting assisted by this lady she was busy talking to the other one at customer service about the markdown prices on baby clothes. The distance between the till and customer service could 2,5m apart basically I'm trying to draw a picture of the noise I had to experience tha early in the morning.

On my way out I saw the contact numbers on the store window and they belonged to the covid compliance officer which I assumed it was a manager. I called this number and the guy answered and I asked if I could speak to the branch manager, he then said he was not in and I asked if he could provide me with his number then he said he will have to call him and ask for his permission and that he was going to ask what is it in connection with then I rep**** "in connection with the customer". The guy took about 2 minutes then called me back and told me that the branch manager is asking what about the customer and that he was busy, I then said to him that it was ok and that he need to tell him that if he is not getting back to me I will have to call the regional manager or head office. Immediately store manager called and I explained everything to him and he promised to come back to me after his investigation and that I might need to write a statement. I never received a call until I called him on the friday the 24th and he said he called me and I never answered and that he was going to call me back I must just give him some time to get back to the store since he went out. I'm still waiting and very disappointed.