Bad customer service

Good day

End of April I bought a tablet at Jet Store at Ba***eng Mall, after a week the tablet start to have issues switch on and off by itself. I return it to the store second week of May they booked it for repair.

Beginning of June I think second week, I received a call from Ba***eng mall, that my tablet can't be repaired. I must take another tablet/cellphone worth R1000 with excess fee of R200.

Cool no problem so I looked at their cellphone display, I couldn't fine a cellphone I like. So for the past two months I have been passing to the store, still checking even when I go pay my Jet account. I would check the cellphone display I think the last time I checked was a week ago.

So today I went to town to run some errands, afterwards I went to Jet Mart Rustenburg. I greeted the lady at the till and told her about my situation, I quote "I said at Ba***eng mall they don't have a cellphone I want, can you guys help me" she said no problem where is the claim form.

I said I don't have a claim form and I know nothing about a claim form. She said I must wait she will call Karabo at Ba***eng Jet, to send the claim form later the lady returned and said Karabo refused they have the phone I want huawei Y3 gold color. Cool no problem I said thank you I will go to Ba***eng Jet store.

When I got there indeed they do have a gold Huawei Y3, I go to the cashier at till explain my situation then a gentleman was near by heard everything. Then he ask I'm the one who went to Jet Mart Rustenburg. I said yes I'm the one then he ask me why I did I do that, I told him I been coming to the store for the past two months. Checking I didn't see the phone/tablet I like, then he said I made it look like they didn't want to help me. He started talking ******* like I have something against their store. I asked for my card and left the store.

That is not a way to talk to a customer especially when I explain why I went to other store. God is my witness some of the cashiers at Ba***eng store knows that for the past two months I have been coming looking at cellphone display. I myself I have worked in retails so I know how to treat a customer, and I know how to treat a cashier because I have been there. But that gentleman I think it's Karabo must drop the attitude.

The cellphone I wanted at first it was Hisense F22 someone advised me to get Huawei Y3.