BAD CUSTOMER SERVICE!!

I had a very bad service at jet eersteriver my phone at ****** 19 may in mr.price zevewatcht I then went to the police to make a case for my insurance claim for hollard which took place 21 may after that I went to jet where I originally bought the phone I gave them statement of the police and filled in a insurance claim phone the lady that helped was stephine I was then told my insurance would take up to a month the lady said she would fax the form of the claim to hollard she also then gave me a copy of my insurance claim then on the 21st June I went back to jet eersterivier and spoke to stepine who handled my claim she phoned hollard while I was there she then said that they said they offline they can't check how far the claim then I asked the number of bollard then she gave it to me when I got home I Immediately phoned hollard where I was then my claim has never been received then I called jet to question why the claim hadn't been sent through then the manager said that they did send it and I them asked if she could so kindly send a fax to bollard again but she told me even if she sent it again hollard they'll still say they did not receive it then she said she'll contact me back till this day no body phoned me.if I could rate this store with negative 5 I would the worst experience ever I can't believe this bad service I paid my insurance every month for the past 2years yet I get treated like this.