1 reviews | Active since Aug 2017

08 Aug 2017, 15:21

Bad Customer Service

<p>I brought in my phone to be repaired over a month ago, please note I didn't recieve a courtesy phone to help me stay connected. Ok, so two weeks pass and I call to check in if my phone is gone to service and I'm told the phone only got taken to repairs on the second week. Fast forward to 3 weeks i call again to check up on them and they tell me they have not done a follow up. So I then asked them to to give me the direct contact line of the Manufacturer (Which they were not supposed to give to me), I then call the Manufacture and ask them how far my phone is, which is when they tell me phone is ready and dispatched . I have been without a phone for over a month and they are still slow in dilevering the phone.</p> <p> </p> <p>I'm very disappointed at the unprofessional behaviour the guy in charge of the cellphone department has. Now this is all in Sandton at Jet.</p>

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Replies (1)
Jet
Jet's reply10 Aug 2017, 11:08
Official

We have escalated the complaint to the Jet Sandton management to address with regards to the faulty handset as the matter has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards

Customer Experience Team

Call Centre ***