1 reviews | Active since Feb 2015
bad customer service
<p>On the 8th of April 2017, I went to Jet store in Balfour Park. I have to say the service I received there is beyond appalling. I returned a device that I bought at the store on the 3rd of April because it was not reading the sim card. I waited at the cellphone counter while one of the employees by the name Phuti Sekhaolelo, flatly ignored us. I had to walk up to her to ask for assistance. When I told her that I was returning a device, she told me to wait for someone that deals with that. I waited more than 15 minutes just to get assistance. She did not care that we had been waiting for asssistance and instead gave me attitude. This is unacceptable!!!I have an account with Jet and each time I go to that store, I'm being treated like I don't exist. This has to end now, I have had enough.</p>
We have escalated the complaint to the Jet Balfour management to address as our valued customer is not happy that the staff member's were not helpful and also not professional when assisting you. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the Jet Balfour management to address as our valued customer is not happy that the staff member's were not helpful and also not professional when assisting you. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***