bad customer service
<p>Im very upset with the service that i received from jet store 6 months back i bought a phone until it has a network problem after two months i returned it early november 2016 they told me that they will take it back to sumsang for repair,december i went yo check if it has returned only to find out that it hasn't they told me that its festive now its gonna take time as most companies are closed, of which i didn't have a ptoblem with, January i went back now they telling me a different story that they dont know where my phone is the lady that was assisting me tells me that they now giving her too many deterrences telling her that the phone will be back , they only called me once telling me that my phone will come back on the 20th january 2016 i did call them to find out if my phone its back it hasn't ok i kept on calling since they dont even bother to call them they again told me that my pbone will be back on the 8th they will let me know, no one called me until my mother in law went and speak to the manager of which she said the phone will be back on Wednesday she will call me even today im still waiting now im trying yo call them and the phone its going through to edgers store telling me that jet store the phone its not working.</p>
We have escalated the complaint to the Jet Vosloorus Chris Hani crossing mall management to address as our valued customer is not happy that the store is not offering you any proper feedback on the cell phone query that was logged in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Vosloorus Chris Hani crossing mall management to address as our valued customer is not happy that the store is not offering you any proper feedback on the cell phone query that was logged in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Regarding my above complaint im still waiting for someone to get back to me its Tuesday today still no one its telling me if the is proprogress regarding my where abouts of my phone since someone from sumsang called me on Thursday telling me they are delivering my phone on the day she called me and she will call me back to let me know that my phone has arrived at jet store till today she never call me back, im very very disappointed from the service im getting for a big company like sumsang and jet stores really im so drained dilling with this matter going back and forth so disappointed.
Regarding my above complaint im still waiting for someone to get back to me its Tuesday today still no one its telling me if the is proprogress regarding my where abouts of my phone since someone from sumsang called me on Thursday telling me they are delivering my phone on the day she called me and she will call me back to let me know that my phone has arrived at jet store till today she never call me back, im very very disappointed from the service im getting for a big company like sumsang and jet stores really im so drained dilling with this matter going back and forth so disappointed.
Hi there
This is my third time complaining regarding my above request, im so disappointed yet again from the service im getting,my phone was back from repairs apparently it was still the same way i brought it to them the sad part is that it went back to Samsung to be repaired however they said they checked everthing and it was fine according to the report that they provided and it was worse than before this time its not charging, again how long its gonna take them to bring my phone back and this time fixed properly, last time it took them 3 months for them to bring back my phone and this time how long since they said i must book my phone yet again really i dont know if its negligence or poor service from Samsung and jet store.
Hi there
This is my third time complaining regarding my above request, im so disappointed yet again from the service im getting,my phone was back from repairs apparently it was still the same way i brought it to them the sad part is that it went back to Samsung to be repaired however they said they checked everthing and it was fine according to the report that they provided and it was worse than before this time its not charging, again how long its gonna take them to bring my phone back and this time fixed properly, last time it took them 3 months for them to bring back my phone and this time how long since they said i must book my phone yet again really i dont know if its negligence or poor service from Samsung and jet store.