1 reviews | Active since Jul 2012
Bad Customer service
<p>I had a TERRIBLE experience at Jet Sandton this afternoon around 13:09. I wanted to pay my account and the lady at the till was a trainee. She called Ms/Mrs Wewe(I saw her tag) to assist her cos she didnt know how to make a payment with a debit card. Mrs Wewe made some funny comments about my credit and balance. She said yooooo your balance is too much (with her sharp voice)and now its december people are going to buy more. I mean really??? I am paying her salary here. She even said she has a card at Mr Price and she owes R300.00 and she is not gonna buy more"where do i fit in" am here at Jet. Why are we getting credit advice from her? She asked how much am I paying , I said last month installment. She said it shows R1400 and she can see I skipped so many payments. I only skipped Nov payment and today is the 09th. I was really annoyed by her comments. Its not the FIRST time . May you please give her a proper training on how to zip her mouth or I will never ever set my foot at Jet(Sandton) in my entire life. Does she have shares at JET that gives her authority to judge the customer's credit ?</p>
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have addressed this incident with the store manager regarding the service received in store, feedback will be provided shortly. Please be advised we must apologise for the unpleasant experience.
You reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have addressed this incident with the store manager regarding the service received in store, feedback will be provided shortly. Please be advised we must apologise for the unpleasant experience.
You reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
