1 reviews | Active since Feb 2016
BAD CUSTOMER SERVICE
<p>Went to the Jet and found a few items "on sale" when I got to the til was told the sale hasn't been activated yet n that as their prove, items which are marked down using a pen (by the way by the Jet staff) are not concidered sale items, only if cancelled using a marker, when I asked for the store manager he told me I know nothing about how they do things at their store and that he will gladly wait for "my Peter" and tell him exactly the same thing that he told me, when I told him I will be reporting the incident on Hellopeter.</p>
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the JET MAHWELERENG MALL management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer regarding the sale items that you wanted to purchase, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 125/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly include your contact number so that you may be contacted via telephone. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the JET MAHWELERENG MALL management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer regarding the sale items that you wanted to purchase, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 125/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly include your contact number so that you may be contacted via telephone. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Oh and please do start by providing the manager with training first as it seems he knows nothing about customer service which will obviously make it almost impossible if not impossible to provide training on something, he himself is not clued up on.
Oh and please do start by providing the manager with training first as it seems he knows nothing about customer service which will obviously make it almost impossible if not impossible to provide training on something, he himself is not clued up on.
I still haven't had a response from Jet with regards to my query, can someone please kindly assist!!!
I still haven't had a response from Jet with regards to my query, can someone please kindly assist!!!