MB
Mari B
1 reviews | Active since Apr 2015
25 Apr 2015, 14:39
bad customer relations
I got a walker as a present. It broke the first time when I put my baby in. They want to give the same walker in exchange. It's bad quality, I don't want the same. No slip. No refund. Even if their sticker is still on the walker. Not good customer service at all
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Replies (1)
Jet's replyOfficial
29 Apr 2015, 08:41Hello mariluhan,
We are so sorry to hear about your unpleasant experience in store concerning our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
We understand this item was given to you as a gift however when the item was purchased the cashier should have been informed by the customer this item is a gift, immediately a gift receipt would have been presented to the customer to avoid conflict with the Edcon policy.
This is communicated to customer on the reverse side of all till slip.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We are so sorry to hear about your unpleasant experience in store concerning our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
We understand this item was given to you as a gift however when the item was purchased the cashier should have been informed by the customer this item is a gift, immediately a gift receipt would have been presented to the customer to avoid conflict with the Edcon policy.
This is communicated to customer on the reverse side of all till slip.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Jet's reply29 Apr 2015, 08:41
Official
Hello mariluhan,
We are so sorry to hear about your unpleasant experience in store concerning our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
We understand this item was given to you as a gift however when the item was purchased the cashier should have been informed by the customer this item is a gift, immediately a gift receipt would have been presented to the customer to avoid conflict with the Edcon policy.
This is communicated to customer on the reverse side of all till slip.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We are so sorry to hear about your unpleasant experience in store concerning our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
We understand this item was given to you as a gift however when the item was purchased the cashier should have been informed by the customer this item is a gift, immediately a gift receipt would have been presented to the customer to avoid conflict with the Edcon policy.
This is communicated to customer on the reverse side of all till slip.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***