Bad Client Service

Specifically Jet - Loch Logan Waterfront, Bloemfontein, Free State

Firstly the music in this shop is so loud you can't even hear yourself think, not even to talk about shopping with a relaxed atmosphere.

Secondly there is a queue in the shop but only one or 2 tills open. The rest of the staff is standing around chatting to each other.

Thirdly I had a very bad experience with service. I wanted to return my package yesterday, however the lady behind the till told me that she can't refund me because it is pass the condition to refund. I told her what am I suppose to do with the clothes if I can't use it and I was out of town, not get money back of R500 which is a lot of money. She is so *********** to come up with a solution that she said I should go to the manager. How is it making sense that a customer should go to the store manager and the manager not coming to the customer????? So I said the manager should come to me. The manager then said that I am not allowed to get a refund I should exchange it for the right size. These items were not in stock for the size I was looking for so I took something else for my husband as that was the clothes I bought for him initially. My husband fitted the clothes, however it was not fitting and he is also not liking the other top. Therefore this morning I went there to take it back. I took out the slips which the lady behind the till explained that that is a slip for stuff I returned. I said to her that I was yesterday at JET and that was the slips that the lady gave me. She called the manager which was the same manager of the day before. She then indicated that she told the lady behind the counter of the previous day to not give me a slip for the items I bought because she was not suppose to let me exchange it. So I said ok fine but it is not fitting what should I do now. She said I can change it for the same amount because they can't give me a refund. So I looked for items to fill up the amount. Strangely enough today I got a slip of the stuff I bought, think it was because I told them that I will never shop here again and that I will share my experience on hello peter. And today when there was R50 let to fill they wanted to give me a voucher. Why didn't they give this option yesterday and only today?? I would have probably gone back with the voucher and even buy more, but I will not go back there. I am really disappointed in how they handled the situation and the whole shop atmosphere.