aB
arlene B
1 reviews | Active since May 2015
25 May 2015, 14:23
BAD ATTITUE CONSAULTANT
I WENT I TO THE JET MART STORE IN TOWN,I PURCHAESD SOME GOODS ,WHEN I GOT TO THE DOOR AND DID THE SERCURTY WITH THE SERCURITY THE WAS A PROBLEM BECAUSE ALL MY TAGS WAS NOT REMOVED.THE SERCURITY ASK THE STOR CONSALTANT TO PLEASE REMOVE THE SERCURITY TAGS FROM THE ITEMS,SHE REFUSED TO AND SAID SHE WAS GOING HOME NOW.I HAD TO WALK ALL THE BACK TO THE CASHIER TO HAVE THE TAGS REMOVED.I DID NOT APPRICIATE THE MANOR IN WHIC SHE SPOKE,NOR THE FACT THAT SHE WAS UNWILLING TO ASSIT ME. AS IT WAS NOT MY FAULT THAT TAGS WERE NOT REMOVED...
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Replies (1)
Jet's replyOfficial
25 May 2015, 16:24Hello ascheepers12,
Our attempts to contact you today at 15:58 pm have been unsuccessful. We thank you for raising this incident with us. This matter has been addressed with the store manager to insure training will be provided to the staff member in question.
We must apologise for the inconvenience and frustration caused in this matter. This is certainly not the service we wish to rendered to our customers. You will be receiving direct feedback from the store shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 15:58 pm have been unsuccessful. We thank you for raising this incident with us. This matter has been addressed with the store manager to insure training will be provided to the staff member in question.
We must apologise for the inconvenience and frustration caused in this matter. This is certainly not the service we wish to rendered to our customers. You will be receiving direct feedback from the store shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply25 May 2015, 16:24
Official
Hello ascheepers12,
Our attempts to contact you today at 15:58 pm have been unsuccessful. We thank you for raising this incident with us. This matter has been addressed with the store manager to insure training will be provided to the staff member in question.
We must apologise for the inconvenience and frustration caused in this matter. This is certainly not the service we wish to rendered to our customers. You will be receiving direct feedback from the store shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 15:58 pm have been unsuccessful. We thank you for raising this incident with us. This matter has been addressed with the store manager to insure training will be provided to the staff member in question.
We must apologise for the inconvenience and frustration caused in this matter. This is certainly not the service we wish to rendered to our customers. You will be receiving direct feedback from the store shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,