AN
ATIM N

1 reviews | Active since Feb 2016

16 Feb 2016, 16:39

BAD ATTITUDE & *********** STAFF

Hi,<br> <br> We went into jet stores with my colleague to purchase items 15/02/16. I got two sets of bras(4)and a trousers for my husband.I got home and fitted one of the bras and it was small and therefore did not bother with the others. My husband's trousers was also small. Today when we went back they told us that they do not exchange bras, and yet 1.) yesterday they refused us to try them on at the store, 2.)the staff did not mention on the non exchange of bras when purchasing.I normally get my bras from Woolworths and THEY DO ACCEPT EXCHANGES ON BRAS. <br> The same Rachel was so rude that instead of exchanging the trousers, I requested for a refund for the trousers.I would rather get it from somewhere else.<br> <br> Kindly advise me what to do with these 4 bras that i cannot fit in.<br> <br> On another note, the staff are not informing customers on how to go about earning points. My colleague only managed to get hers because she had gone to the till dedicated for this.<br> <br> My colleague was also returning the bras, but due to the service of your staff, she decided to give back the card back. <br> <br> The staff at the store completely refused to give contact details for customer service.

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Replies (1)
Jet
Jet's reply17 Feb 2016, 16:08
Official
Hello Stranger21,

Thank you for taking the time and addressing your shopping experience with us. Please accept our sincere apologies for the inconvenience caused to you.

Please note we have escalated your query to our store manager and feedback will be provided shortly.

Reference number: ***/GO. Should you require further assistance please
do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Customer Experience Team
***