NS
Nthabiseng S
1 reviews | Active since Nov 2012
14 Dec 2015, 16:35
Bad attitude from manager
I was at Jet mart, the bridge on Thursday and i was very disgusted with the way the manager there treats his employees. he screamed at the poor girl who was a cashier in full view of customers and he even had the audacity to tell the poor girl that she is not to take lunch and toilet break..if this is how jet mart the bridge treats its employees then i'd rather not use jet mart any more to buy my essentials i hope this Mokgethi guy the manager of Jet mart the bridge will be dealt with accordingly ..because his behavior was disgusting and childish.
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Jet's replyOfficial
18 Dec 2015, 15:50Hello Thaby31,
As discussed telephonically we would like to thank you for your honest feedback in regards to your overall shopping experience - reasonable managers understand that no one is perfect and mistakes will occasionally happen -- what they should take care of is how they follow up on that mistake privately and professionally. As it happens, there's processes that are in place for handling it well.
Please be advised that all concern raised will be addressed with the regional manager for this particular store. This will enable him to implement corrective measures in order to avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Once again thank you for your honest feedback.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically we would like to thank you for your honest feedback in regards to your overall shopping experience - reasonable managers understand that no one is perfect and mistakes will occasionally happen -- what they should take care of is how they follow up on that mistake privately and professionally. As it happens, there's processes that are in place for handling it well.
Please be advised that all concern raised will be addressed with the regional manager for this particular store. This will enable him to implement corrective measures in order to avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Once again thank you for your honest feedback.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Jet's reply18 Dec 2015, 15:50
Official
Hello Thaby31,
As discussed telephonically we would like to thank you for your honest feedback in regards to your overall shopping experience - reasonable managers understand that no one is perfect and mistakes will occasionally happen -- what they should take care of is how they follow up on that mistake privately and professionally. As it happens, there's processes that are in place for handling it well.
Please be advised that all concern raised will be addressed with the regional manager for this particular store. This will enable him to implement corrective measures in order to avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Once again thank you for your honest feedback.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically we would like to thank you for your honest feedback in regards to your overall shopping experience - reasonable managers understand that no one is perfect and mistakes will occasionally happen -- what they should take care of is how they follow up on that mistake privately and professionally. As it happens, there's processes that are in place for handling it well.
Please be advised that all concern raised will be addressed with the regional manager for this particular store. This will enable him to implement corrective measures in order to avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Once again thank you for your honest feedback.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***