1 reviews | Active since Dec 2014
Bad attitude and service
<p>I visited the shop on the 16/06/2016 to puchase a jacket. They did not have my size and i started lookig for a sales staff to assist me. There was no staff member to help me or other clients needing help. After 20 minutes looking for help, i went to a till point asking the staff to please get me someone to assist me , he said that he will send someone asap. I waited another 20 minutes with no luck. I went to another till point (the cell phone section) where a staff member was and i asked for some assistance. She was not friendly or helpfulll at all, told me to wait, she was busy and will be with me in 10 minutes or so. I waited patiently, she went to the back of the store, returning, still chewing some food. I was ignored by her, she started serving another client who came in after me. I got hold of another staff member (Jeanette) i was furious! asking her to please check on the system for the size a want at another brach, upon she said that only that woman at the cell section can assist me with my request. This was the manager, Rebeccah. She is the rudest, unfriendliest, unhelpfull person that i have ever encountered at ANY shop! And believe me i'm not the only person complaining at the service at that store. I was at the Jet in Northgate (Jhb) where the staff was the total opposite . They were friendly, helpfull, know the system, and professional. Rebeccah can seriosly get some training from the staff at Northgate. </p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Polokwane management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 114/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Polokwane management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 114/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***