Bad attitude and query still not resolved

It firstly started at the Chrishani Vosloorus branch, where they only have one person printing out statments. Every month i pay my account and when i request for a statement i get bad attitude and no one is able to assist me. Thabiso did not even attempt assisting me but funny enough is i go to Edgars i get helped. my account is with Jet not Edgars. so i expect you to send me that statement ASAP.