BAD ATTITUDE

I WENT TO JETMART TO BOOK A CELLPHONE FOR REPAIRS ON THE 31 DECEMBER 2015, THE LADY BY NAME NONKANYISO WAS SO SLOW, NOT KEEN TO ASSIST ME.THEY EVEN CHANGED THE NAME OF THE PHONE CHIRP, THEY NOW CALL IT CHEAP. HERSELF AND HER COLLEAGUE EVEN COMPLAINED SAYING THE TYPE OF PHONE THAT I HAVE IS ALWAYS GIVING PROBLEMS. I HAVE THE PROOF OF PURCHASE BUT THEY DID NOT WANNA ASSIST ME I HAVE TO TAKE BACK THE PHONE WHERE I BOUGHT IT. I EXPLAINED TO THEM THAT I BOUGHT THIS PHONE AT MENLYN WHICH IS PRETORIA, THEY SAID UNFORTUNATELY THATS HOW THEY OPERATE SHE EVEN CALLED HER SUPERVISOR TO CONFIRM THAT. MY QUESTION IS THAT DONT THEY BOOK THESE PHONES TO THE SAME SUPPLIER? SHOULD MY CELLPHONE GET BROKEN IN CAPE TOWN I WILL HAVE TO DRIVE IN BACK TO PRETORIA JUST TO BOOK IT IN FOR REPAIRS? JET SERVICE IS TOTALLY POOR, I EVEN LODGE A COMPLAINED THROUGH TO THEIR CUSTOMER SERVICE DEPT BUT NO ONE EVER REP**** TO ME EVEN TO DATE, CAN SOMEONE JUST REPLY TOWARDS THIS MATTER.