Bad Attitude

Hi on the 07 Jan 2016 09h10 I accompanied my sister to Jet Store at Chris Hani (Voslorus) so we can claim funeral cover on behalf our late mother who passed on day before.When we got there we stood there waiting for service and on the other side of the counter was young man(Xolani Nyathi) who was on his cellphone having his private conversation,not work related ..After a long chat on his phone he stood up and refused to help us and said he was seating there just to make a phone call and that's not his department with an attitude..So I asked for a manager and they said he's not around,so my question is why would this gentleman seat there during working hours and make a private call on his cell right in front of customers and if that's not his department why does he seat there and where were the people that are suppose to be there..?How come the store was without some I charge.?We were not the only once that were waiting there was other people in front of us,I was so disappointed to think that my late mother talked so highly of your service,We let store without getting helped..I wish to get a reply from their office..