NN2L
NOXI NOX 2 LEE
1 reviews | Active since May 2017
13 Dec 2018, 09:16
BAD ATTITUDE
It's that time of the year where in most of the Retail shops making sales and losses are the priority and CUSTOMER SERVICE has gone with spring.
I went to Jet Westonoria to exchange a Twin pack T-shirt bra that I had bought at Jet the Glen. The pack has one bra that looks like it ran out of material (the pack is not the same size). Tebogo Sigotho the store manager was willing to exchange the pack provided I took something, unfortunately I couldn't find my size nor anything of the same price.
He then refused to refund me saying that the pack is now damaged and it's gonna result in his store at a loss. So he admits that the pack is damaged and was expected to return home with the "damaged" pack.
What happened to customer service? Just good enough as you're spending money at their shops and rising up their sales.
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Replies (1)
Jet's replyOfficial
13 Dec 2018, 11:35Dear Nokuthula,
Thank you for notifying us of your shopping experience.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience at our Jet Westonaria store.
Kindly note your query is referred to the stores management team to finalise within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Thank you for notifying us of your shopping experience.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience at our Jet Westonaria store.
Kindly note your query is referred to the stores management team to finalise within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Best regards,
Jet's reply13 Dec 2018, 11:35
Official
Dear Nokuthula,
Thank you for notifying us of your shopping experience.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience at our Jet Westonaria store.
Kindly note your query is referred to the stores management team to finalise within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Thank you for notifying us of your shopping experience.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience at our Jet Westonaria store.
Kindly note your query is referred to the stores management team to finalise within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Best regards,