jJ
janine J

1 reviews | Active since May 2015

19 May 2015, 09:59

BAD ATTAITUDE CAN RUIN YOUR BUSINESS JET

on Sunday the 17 may 2015,i entered the store in Herm**** .<br> once again there was only casual staff on duty (as always)This appaules me as this is such a big store and when ever i visit the store you only see the usual casual faces,and you have a huge line you ask where is the other staff ,you get told they they are on lunch or they in the back office as i can hear them laughing ,and the poor casuals has to tend to the customers.on sunday the manager on duty (merle )was so rude to one of the casuals she told her to shut up and that was on the sales floor!!!!OMW HOW UNPROFESSIONAL IS THAT ,and this was not the first time,she has even asked one casual are u stupid!!!!her manner of speaking is just disgusting!because if i was the manager of that store ,i would never treat my staff like that,No dignity or respect!she is just plain out RUDE!but what got me to write this complaint was i was in the store on sunday and the 2 casuals was both busy with clients as i was browsing the sales floor for a jeans for my sisters grandson i heard her tell the 1 casual.\IM GOING OUT AND PLEASE DONT CALL ME UNLESS ITS AND EMERGENCY"I WOULD LIKE HER AREA MANAGER TO CALL ME!NOT ANYBODY FROM THAT STORE!"""

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Replies (1)
Jet
Jet's reply19 May 2015, 10:42
Official
Hello janinejacky,

As per our telephonic conversation we thank you for your valued feedback and the concerns raised at hand. This incidents will certainly be addressed with our in store management team and the regional manager to insure corrective measures will be take against Merle as this is certainly not the way staff should be treated.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
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