Bad. and disrespectful treatment for a loyal customer

My name is Jacob ***. My wife a loyal customer for over 20yrs was badly organised treated like ********. Some months back my wife lost smartphone and got injured at work which resulted in knee operation.Dealing with stress using crunches we went to four Jet stores to get a new card to pay account but were told to bring a smartphone.I then bought her smartphones of which last Friday we went to Jet store for new card. Unfortunately we were told of her account be handed to Daly Credit/debt collector..I for one think this is absolutely uncalled for as matter was reported and negative response from Jet resulted in us deciding to get smartphone as requested.This serves to inform other customers as to what will happen in case they got into an unexpected situation.I at some stage lost my Pep card but within 10 minutes I was given a new card without smartphone.