DH
Dipuo H

1 reviews | Active since Jun 2016

19 Jul 2016, 15:58

Awesom service

<p>Iv had a Jet account for about 5 years or so. Iv been on and off with regards to payments but Iv always managed to make payment and get the account up to date. This year I felt I didn't need the account and then paid it up to close it . I went to the Jet store in Newtown to close it where I was assisted by a very serious face but friendly store worked called Jacob . He explained to me what need to be done with regards to closing the account . I went back the following day to close the account we called through to the call Centre they couldn't close the account because I had some cellphone service activated , I didn't have time to stay and deactivate therefore I went back the following day . Jacob was there to assist me . When I got to him he was ready to help me . We battled for 3 days to close the account . He was friendly , efficient and professional most of all he kept me in the loop. (He may use this as a reference) I almost didn't close the account because it's the best service Iv recieved in a while. Jacob you are awesom thank you ! It's been a good few years with Edcon credit ... Keep up the good service :)</p>

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Replies (1)
Jet
Jet's reply20 Jul 2016, 08:30
Official

We are delighted to hear that you have received such commendable service from our staff Jacob . Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager for further recognition. A reference number for the compliment logged on your behalf is as follows ********** 082/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.