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aden A
1 reviews | Active since Sept 2015
23 Sept 2015, 23:01
await feedback
Two weeks passed since initial query was lodged a with lucian at call center and 5 days after hellopeter complaint and 3 working days after direct dealing with merlene human. No feedback except for sms's threatening legal action. According to our calculations account should be in credit. We do not mind the delay in feedback,but do mind the constant threatening with legal action when it is clear that the company did not allocate payments to the account.
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Replies (1)
Jet's replyOfficial
25 Sept 2015, 08:40Hello not happy x,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply25 Sept 2015, 08:40
Official
Hello not happy x,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
Best regards,