Assistant Manager Lerato at JET Nigel is not bothered that the customer comes first...

I am absolutely disgusted with the service I received yesterday on the 07/09/2018 at the Jet store in Nigel from a stand in Assistant Manager by the name of Lerato. I asked her to assist me with an existing query and she gave me attitude saying that she cannot help me but only the store manager. I then called the store manager and asked her to contact Lerato to inform her about my query so that she can assist me. Lerato never called me back as discussed. On top of that, she kept on talking over me when trying to explain to her. I then told her that she is rude to talk over me and she screamed back at me and said that that I am rude.is this how a customer should be treated by an Assistant Manager? I could not believe the unprofessionalism that Lerato Displayed. She has absolutely no management s****s, people s****s or customer service s****s. She never apologized once or empathized or even tried to assist me as the customer. Instead she wanted to have a screaming match with me as the customer. Forget about the customer is right in Jet Store when it comes to Lerato. I’m disgusted by her service as the Manager Dorothy is the sweetest and most professional person I have ever came across. Lerato behaved in such a way as if she was in pre-school bullying children. I have no idea how she became an Assistant manager because she has none of the qualities that an assistant Manager should have. And never in my life have I ever had or heard of a manager not listening to the client ,talking over the client, being rude and blatantly rolling her eyes at the irate client in front of other customers. I would like this addressed by Edcon because that girl needs an attitude adjustment and would like feedback on what will be done regarding her appauling behaviour.