ARROGANT STORE MANAGER

I received two of the same gifts at my baby shower therefore wanted to exchange one. I did not see the issue in doing so because the clothing items had all of their tags and my baby shower was only last week. When I entered the store I was not assisted by a fsp, the security guard tried to assist by taking the items to the fsp. The fsp completely ignored me and continued chatting away in her own language. I had then asked to the manager who was EVEN MORE RUDE THAN THE FSP. SHE DID NOT SMILE CLEARLY SHE HAD NO MANAGEMENT SKILLS. THE MANAGER REFUSED TO LISTEN TO ME AND WAS TALKING OVER MY VOICE ALMOST SCREAMING. SHE TOLD ME THAT SHE CANNOT RETURN THE ITEMS AS PEOPLE ***** FROM OTHER STORES AND TRY TO EXCHANGE AT THEIR STORE THEN ALL HER STAFF MEMBERS BEGAN TO LAUGH.SHE REFUSED TO EXCHANGE THE ITEMS HOWEVER EDGARS EXCHANGED ONE OF THE ITEMS THAT I HAD TAKEN TO THEM. I DO NOT UNDERSTAND THE LOGISTICS OF THE ISSUE AS POLICY AND PROCEDURES ARE THE SAME THROUGH OUT THE EDCON CHANNEL. I AM VERY DISAPPOINTED AS I GENERALLY SHOP AT JET BUT WILL NO LONGER AS SERVICE IS PATHETIC!!!