1 reviews | Active since Oct 2014
Arrogant, pathetic service
I shopped for the first time at the Jet store in the Glen on Wednesday 22 July. I brought my purchases to the cashier Memory Sibanda (her name is on my receipt). Memory stared at me arrogantly then stared at my purchases and did nothing. I ignored this initial rudeness and waited. She then proceeded to take the items one by one at a snail's pace. I handed over my debit card at which point her attitude worsened. She almost grabbed the card out of my hand and swiped it. She then handed it back as if I had a contagious disease and rudely tossed the receipt and pen in my direction. PLEASE do your store a favour and fire this ********, rude staff member who gave me the most offensive, pathetic service I have ever experienced. She is a disgrace to your brand and does not deserve to be employed by you.
Thank you for bringing this matter to our attention. As per our telephonic conversation we have addressed this incident with the store manager to insure this service will not be rendered again.
We really must apologise for the service you received from the cashiers Memory. I assure you corrective measures will be taken against her as this is certainly not the customer service we promote in stores.
Training on customer service will be provided as well, you will be receiving further communication from the store manager shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. As per our telephonic conversation we have addressed this incident with the store manager to insure this service will not be rendered again.
We really must apologise for the service you received from the cashiers Memory. I assure you corrective measures will be taken against her as this is certainly not the customer service we promote in stores.
Training on customer service will be provided as well, you will be receiving further communication from the store manager shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
