YN
YANITA N
1 reviews | Active since Jun 2015
11 Jun 2015, 15:11
Are you people doing us a favour???
I went to Jet to get refunds.The cashier ignored me.Then he just looked at me and expected me to start talking.He pulled his face, looked annoyed at me & then started doing the refund.After doing the first refund,he realised that there was no paper in the machine to be printed on.He went to another till and pulled out the paper from that machine,put it in his own & then took 5 more minutes to do a reprint.After banging the keyboard,he decided that my 2nd refund needed to be done by another cashier.She had a stinking attitude too. My 3rd return was a gift,so I asked if the amount could be transferred to a gift card as I did not see anything that I liked.She replies \Ooh
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Jet's replyOfficial
11 Jun 2015, 15:53Hello Y3N,
As per our telephonic conversation we must apologise for the unpleasant experience in store with regards to the cashier.We thank you for your valued feedback as this is certainly not the level of service we wish to rendered to our customer.
I assure you this incident will be addressed with the store and area manager to insure corrective measures will be implemented at store level for friendly ,fast and efficient service.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the unpleasant experience in store with regards to the cashier.We thank you for your valued feedback as this is certainly not the level of service we wish to rendered to our customer.
I assure you this incident will be addressed with the store and area manager to insure corrective measures will be implemented at store level for friendly ,fast and efficient service.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply11 Jun 2015, 15:53
Official
Hello Y3N,
As per our telephonic conversation we must apologise for the unpleasant experience in store with regards to the cashier.We thank you for your valued feedback as this is certainly not the level of service we wish to rendered to our customer.
I assure you this incident will be addressed with the store and area manager to insure corrective measures will be implemented at store level for friendly ,fast and efficient service.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the unpleasant experience in store with regards to the cashier.We thank you for your valued feedback as this is certainly not the level of service we wish to rendered to our customer.
I assure you this incident will be addressed with the store and area manager to insure corrective measures will be implemented at store level for friendly ,fast and efficient service.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***