Approval of JET application

I app**** for an account 7 July. Been to the store twice. All relevant documents were sent through. I am still waiting for feedback. Every time I am told that i will receive an SMS within 15 - 20 mins. Hellooooooooo..... Still waiting. Why can Jet not just notify whether my application was approved or declined. You get told to contact new accounts and they will assist you. No they do not. All you get told to do is go into a store. It takes money to drive / travel up and down to a store just to get told your application is PENDING. I want an answer. I simple approved or declined. That's all,