APPALLING CUSTOMER RELATIONS

<p> </p> <p>Good day</p> <p> </p> <p>It is with a huge disappointment and sadness that on the 01/03/2017 at around 13:48 at the JET STORE in Pan Africa Mall in Alexandra that I was ****** INSIDE THE STORE and to my surprise the manager of that store whom I went to immediately after the incident who goes by the name of CYPRIAN was very disrespectful, inconsiderate, with no sympathy, did not pay any attention to me and he was also very rude and undermining to me as a customer. What happened at the store is:</p> <p>I entered the store to do my shopping and I was about to conclude on my shopping in the store, as I was standing in front of the pay point by the queue with a guy standing behind me as I turned to my hand bag to bring out my wallet I realised that my handbag which I walked in the store with being close had been open and with the realisation that my cell phone is not inside my bag anymore, I screamed inside the store letting people know that I have been ****** and no one attended to me including that manager of that store. It was until I went to the store’s security to ask them of whom to speak to if I have been ****** in the store so that we can at least have a clear idea of what happened to my bag and my cell phone, the security then took me to a guy that was standing over the counter the time I screamed that I have been ******, to my realisation the same guy that look at me screaming as I was screaming in shock turned out to be the manager of the store. I went to speak to explaining what had happened and he said that he could not help me as the cameras of the store was not faced in the direction of where I was standing, but he didn’t even go check the cameras that I asked him if we can go check the footage. With the manager telling me that it does not concern him what had happened to me and that he will not go to any cameras to check what happened he proceeded by saying that I am accusing his customers when I was a customer too. I tried to reason with him and show him things from my own perspective but he showed no interest and concern at all.</p> <p> after a lengthy process i was given a R100.00 gift voucher. i contacted the Regional manager who Subsiquently offered me R250.00. this does not even cover a quarter of the expenses i incurred as a result of the theft.</p> <p> </p> <p>from the treatment to the compensation i truly feel that this franchise does not take its consumers seriously and does not care about the people who are growing and supporting their business.</p> <p> </p>