Am still waiting for Jet senior manager ti assist

Below is my last year's query which is still not solved to-date .

Hope someone will really assist this time around .

Jet Payment

I paid R1 500 to my jet account last year 7 September and it still haven't reflected on my statement to date. Can someone please assist as my account is now on arrears and this is affecting me badly .

Official business reply

Thank you for bringing this longstanding matter to our attention We must apologise for the disappointment caused to you with the payment . We have escalated your query to the senior manager for urgent investigations and feedback will then be provided to you.Reference: ********** 1175/GO

Kind regards