1 reviews | Active since Dec 2015
Almost 2cm metal ppin ***** customers foot
While shopping at jetmart Eloff street I was *****ed by a metal pin that is almost 2cm. It went through my shoe and ended up in inside my foot. Struggling to walk while bleeding after taking it out I waited over 20 mins before the floor manager could even attend to me (she didn't even come) the admin manager assisted bby administering first aid. While I attended to this a staff member asked what was wwrong only to discover she too just last week wwent through the same thing. I am most irritated by the fact that this is the second incident in a week. The pain on my foot is bearable although I cannot fully stand on it. I kept the object as evidence. Once again thanks to Sphe for the first aid you prevented an infection. But such hazardous conditions are unacceptable.
Firstly we would like to apologise for the unfortunate incident that occurred at our Jet Eloff Street Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that this unfortunate experience prompted you to contcat us with a complaint, and we regret any frustrations this incident has caused to you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team and the regional manager who will implement a fix in order to avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Firstly we would like to apologise for the unfortunate incident that occurred at our Jet Eloff Street Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that this unfortunate experience prompted you to contcat us with a complaint, and we regret any frustrations this incident has caused to you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team and the regional manager who will implement a fix in order to avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***