NK
Nthabiseng K
1 reviews | Active since Oct 2015
22 Oct 2015, 09:38
Airtime ****
Jet calls you and its a automated voice machine telling you to press one to have R25 billed on your account and receive R50 airtime monthly.<br> <br> Cellphone numbers change and numbers get given to other people, the next thing your Acc is billed every month and you don't know why?<br> Some people don't even understand English that well and they just press 1, not knowing that they are purchasing airtime. This happened to 2 of my friends and I now know why.<br> Please stop this **** of selling people things they don't know or understand...its ****************!!!!
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Replies (1)
Jet's replyOfficial
22 Oct 2015, 14:30Hello kabinden@aforbes,
As per our telephonic conversation your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to Jet airtime , further investigations will be done and feedback will be provided shortly.
We thank you for your valued feedback and look forward to your continued support. We must apologise for the inconvenience caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
As per our telephonic conversation your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to Jet airtime , further investigations will be done and feedback will be provided shortly.
We thank you for your valued feedback and look forward to your continued support. We must apologise for the inconvenience caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Best regards,
Jet's reply22 Oct 2015, 14:30
Official
Hello kabinden@aforbes,
As per our telephonic conversation your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to Jet airtime , further investigations will be done and feedback will be provided shortly.
We thank you for your valued feedback and look forward to your continued support. We must apologise for the inconvenience caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
As per our telephonic conversation your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to Jet airtime , further investigations will be done and feedback will be provided shortly.
We thank you for your valued feedback and look forward to your continued support. We must apologise for the inconvenience caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Best regards,