Airtime Exchange "Policy"
<p>On 31/07/2017 ; I bought airtime at Jet Middelburg Mall. I bought two vouchers of different networks, one of which was Telkom "Mobile"... I was not able to load the Telkom mobile airtime immediately as I was still waiting for me cellphone number to be ported from my previous network provider to Telkom.... Long story short, I got sold the wrong airtime. I got sold Telkom Landline airtime instead of Telkom Mobile. Now between Telkom and Jet, no one wants to either exchange the airtime or givee me a refund. Quite Frankly I'm in two minds about porting to another network given the fact that I'm now, as of the 01 August 2017, a Telkom client. However the service thus far with regards to this matter leaves much to be desired...</p> <p>In conclusion between Jet and Telkom, someone must take responsibility. Because I specifically asked for Telkoom mobile airtime and the airtime has not being used! </p>
We have escalated the complaint to the Jet Middelburg management to address with regards to the incorrect airtime voucher that was sold to you. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Middelburg management to address with regards to the incorrect airtime voucher that was sold to you. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.