ZN
Zanele N
1 reviews | Active since Feb 2017
15 Feb 2017, 19:52
Airtime Contract
<p>I took a airtime contract at JET MART (West Street Durban) +-2 years ago. I had a choice to cancel it after 6 months and I did. They weren't posting my statement and I just found out two years later that I'm still paying for it. I went to Jet Mart (West Street) and they called RMCS to cancel again. They put me on hold for about 20 minutes. The store advised me to call customer care ( ********** 000). Customer care said they will call me the next day and that was 2 weeks ago. I'm still paying for the contract and I would like them to cancel it. I am very angry because its been two years now.</p>
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Replies (2)
Jet's replyOfficial
16 Feb 2017, 13:15We have received your concerns and apologise for the inconvenience caused by the matter.We have escalated the matter to the RMCS team and feedback will be reverted directly to you.
Kindly find the RMCS details below
Tel: ***/ ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply16 Feb 2017, 13:15
Official
We have received your concerns and apologise for the inconvenience caused by the matter.We have escalated the matter to the RMCS team and feedback will be reverted directly to you.
Kindly find the RMCS details below
Tel: ***/ ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
16 Feb 2017, 13:21We have received your concerns and apologise for the inconvenience caused by the matter.We have escalated the matter to the RMCS team and feedback will be reverted directly to you.
Kindly find the RMCS details below
Tel: ***/ ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply16 Feb 2017, 13:21
Official
We have received your concerns and apologise for the inconvenience caused by the matter.We have escalated the matter to the RMCS team and feedback will be reverted directly to you.
Kindly find the RMCS details below
Tel: ***/ ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,