VS
Vanessa S
1 reviews | Active since Nov 2018
10 Nov 2018, 15:21
Airtime and data cancellation
I have been trying to get jet to cancel airtime and data subscription from my grandma's account that she is not even getting from them but being charged it. It has been 2 months now. I call them and they keep telling me that they will send a report to their admin office to contact me but till today am still waiting to be contacted by them. When I call am being told that they tried to call me but i " didn't answer the phone". I spoke to Ruth Mnisi on the 29-09-18, then spoke to Caroline Moloi on the 22-10-18. I also spoke to their supervisor Nancy Tshabala who was also of no help to me. Am very disappointed in the service that edcon is giving.
Helpful (0)
Replies (3)0
Replies (3)
Jet's replyOfficial
12 Nov 2018, 10:09Thank you for making contact with us regarding the airtime billing. As per our discussion we will escalate your query to our third parties for a cancellation/reversal of these fees and final feedback will be provided to you.
We apologise for the frustrations and inconvenience caused to you and we can assure you that this matter will be resolved.
***/GO
Kind regards
The Edgar's Customer Experience Team
We apologise for the frustrations and inconvenience caused to you and we can assure you that this matter will be resolved.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Jet's reply12 Nov 2018, 10:09
Official
Thank you for making contact with us regarding the airtime billing. As per our discussion we will escalate your query to our third parties for a cancellation/reversal of these fees and final feedback will be provided to you.
We apologise for the frustrations and inconvenience caused to you and we can assure you that this matter will be resolved.
***/GO
Kind regards
The Edgar's Customer Experience Team
We apologise for the frustrations and inconvenience caused to you and we can assure you that this matter will be resolved.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Jet's replyOfficial
12 Nov 2018, 10:35Thank you for making contact with us regarding the airtime billing. As per our discussion we will escalate your query to our third parties for a cancellation/reversal of these fees and final feedback will be provided to you.
We apologise for the frustrations and inconvenience caused to you and we can assure you that this matter will be resolved.
***/GO
Kind regards
The Edgar's Customer Experience Team
We apologise for the frustrations and inconvenience caused to you and we can assure you that this matter will be resolved.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Jet's reply12 Nov 2018, 10:35
Official
Thank you for making contact with us regarding the airtime billing. As per our discussion we will escalate your query to our third parties for a cancellation/reversal of these fees and final feedback will be provided to you.
We apologise for the frustrations and inconvenience caused to you and we can assure you that this matter will be resolved.
***/GO
Kind regards
The Edgar's Customer Experience Team
We apologise for the frustrations and inconvenience caused to you and we can assure you that this matter will be resolved.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
VS
Vanessa S's updateReviewer Update
21 Nov 2018, 20:24Am so dissapointed at Jet. A lady called me by the name of Cynthia Chetty on the 12 Nov 2018 and promised to assist me with my grandma's account. She said they will resolve the issue within 3 working days and confirmed that by Friday the 16 Nov 2018 I will have feedback from them. But until today the 21 Nov 2018 I haven't heard a thing from them. I once again gave them a call since I really want this to be solved and their call center was of no help to me. I spoke to a lady named Tholakele Hlela who was also not able to assist me with anything. I really don't know what to do anymore cause am not getting help with this.
VS
Vanessa S's update21 Nov 2018, 20:24
Reviewer Update
Am so dissapointed at Jet. A lady called me by the name of Cynthia Chetty on the 12 Nov 2018 and promised to assist me with my grandma's account. She said they will resolve the issue within 3 working days and confirmed that by Friday the 16 Nov 2018 I will have feedback from them. But until today the 21 Nov 2018 I haven't heard a thing from them. I once again gave them a call since I really want this to be solved and their call center was of no help to me. I spoke to a lady named Tholakele Hlela who was also not able to assist me with anything. I really don't know what to do anymore cause am not getting help with this.