1 reviews | Active since Jul 2018
************** against disabled and bad service.
I am a Jet Card Holder for many years now. I have been paid up for a long time already, but since I am in credit they kept the accent open. I recently received a new card via the courier stating it is now a RCS Jet card. As I have been bedridden for the past seven years, I was very excited because according to the SMS I received from Jet I can now use the card online as well on the RCS-network. I activated the card immediately and I created the Password. As I tried to buy at @Home I was asked to insert a 5-digit PIN. The only PIN I could create was a 4-digit one. I phoned numerous times and no one was able to help me sufficiently. In the meantime, I keep getting frequent SMS'es to inform me that I can use my cart on the RCS-network. Today I phoned again and was told that there are only a few places on which I can use the JET RCS-card online - none of those I want to use. This is despite the SMS'es that state that I can see it on the RCS-network. I was told that I could give my card and 4-digit PIN to my husband to buy at the stores in my place as no one would find it ***** if he knew my PIN - this doesn't feel right to me! I feel that Jet discriminates against me, being disabled and they sent me SMS'es with false information. No Jet, that is not the way to treat your old loyal customers!
Thank you for bringing this matter to our attention we will escalate your query to our team.
Thank you for bringing this matter to our attention we will escalate your query to our team.
