AH
Antionette H

1 reviews | Active since Jul 2018

30 Sept 2024, 15:08

************** against disabled and bad service.

I am a Jet Card Holder for many years now. I have been paid up for a long time already, but since I am in credit they kept the accent open. I recently received a new card via the courier stating it is now a RCS Jet card. As I have been bedridden for the past seven years, I was very excited because according to the SMS I received from Jet I can now use the card online as well on the RCS-network. I activated the card immediately and I created the Password. As I tried to buy at @Home I was asked to insert a 5-digit PIN. The only PIN I could create was a 4-digit one. I phoned numerous times and no one was able to help me sufficiently. In the meantime, I keep getting frequent SMS'es to inform me that I can use my cart on the RCS-network. Today I phoned again and was told that there are only a few places on which I can use the JET RCS-card online - none of those I want to use. This is despite the SMS'es that state that I can see it on the RCS-network. I was told that I could give my card and 4-digit PIN to my husband to buy at the stores in my place as no one would find it ***** if he knew my PIN - this doesn't feel right to me! I feel that Jet discriminates against me, being disabled and they sent me SMS'es with false information. No Jet, that is not the way to treat your old loyal customers!

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Replies (1)
Jet
Jet's reply01 Oct 2024, 09:55
Official
Hi Antionette,

Thank you for bringing this matter to our attention we will escalate your query to our team.