After 3 Months still waiting for my phone
<p>In December last year I lost my phone which I pay the insurance every month and I went to Jet Mart Helen Joseph street to claim, I submitted all the documents and I was told to wait for three weeks which I was more than happy to wait, then the frustration started when I was told by the cashier after three weeks that they can't find my documents all sorts of story like I should submit my statement and the documents again.this is disgusting and unprofessional by all levels since I can't get my phone that I pay the insurance for every month can kindly be refunded all my premiums!!!!!!!!!</p>
We have escalated the complaint to the Jet mart Pretoria management to address as our valued customer is not happy that you are still without a phone since it was sent in store and no proper feedback has been reverted to you. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours. Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet mart Pretoria management to address as our valued customer is not happy that you are still without a phone since it was sent in store and no proper feedback has been reverted to you. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours. Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet mart Pretoria management to address as our valued customer is not happy that you are still without a phone since it was sent in store and no proper feedback has been reverted to you. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours. Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet mart Pretoria management to address as our valued customer is not happy that you are still without a phone since it was sent in store and no proper feedback has been reverted to you. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours. Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.