accounts payment

<p>this morning my wife sends mr to pay her account at jet at witbank highlandnews at klipfontein because she wasn't feeling well she gave me her id document and proof of residence to pay her account because she misplaced her she was looking for it all over during the week she couldn't find then i went to klipfontein jet store i found a lady her name Portia she is tall dark in colour she gave me an attitude bh telling me they don't take payments with id documents anymore so my problem is why only their branch that implements their law why not all jet stores do that in future we should know </p>