Accounts Mess
<p>On the 04 October 2016 I paid my account via EFT (FNB) as I do every month. I made two (2) payments : 1st Payment of R1000.00 and then later a 2nd Payment of R217.00. on the 8th October 2016 I received a msg instructing me to pay my account. I have forwarded my proof of payments to Jet Accounts division but has still not heard anything back. My account still reflects that I have not paid. I pay my account every month with EFT as it is loaded as benificiary. Please sort out my account as it is an inconvience being bugged at work for a mistake made by your accounts department.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us the proof of payment , use the following email address ( bndlovu@edcon.co.za ) for the matter to be looked into urgently as you have not received proper assistance so far. He will be able to allocate the amount to the correct account. We apologise again for the frustrations incurred. Please find the below reference number for your post ***/GO
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us the proof of payment , use the following email address ( bndlovu@edcon.co.za ) for the matter to be looked into urgently as you have not received proper assistance so far. He will be able to allocate the amount to the correct account. We apologise again for the frustrations incurred. Please find the below reference number for your post ***/GO
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us the proof of payment , use the following email address ( *** ) for the matter to be looked into urgently as you have not received proper assistance so far. He will be able to allocate the amount to the correct account. We apologise again for the frustrations incurred. Please find the below reference number for your post ***/GO
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us the proof of payment , use the following email address ( *** ) for the matter to be looked into urgently as you have not received proper assistance so far. He will be able to allocate the amount to the correct account. We apologise again for the frustrations incurred. Please find the below reference number for your post ***/GO
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Good Day.
Yet again I received a phone call about my account. I have phoned FNB and they have confirmed payment to JET was successfull. Please sort this out. I have forwarded the proof of payments to you.
Amelia
Good Day.
Yet again I received a phone call about my account. I have phoned FNB and they have confirmed payment to JET was successfull. Please sort this out. I have forwarded the proof of payments to you.
Amelia