1 reviews | Active since Aug 2009
ACCOUNT SETTLED BUT NOT CLOSED
The above mentioned account with Jet stores/Edgars was settled by myself on the 04/December/2014.<br> <br> I asked the cashier what the oustanding balance on the account was and she said +-R7100 which i paid in cash at Wonder park Branch in Pretoria. I requested them to close the account and send me a paid up letter which she promised will be done but they clearly didnt and meanwhile costs are still piling up on an account that i settled/paid up.<br> <br> <br> <br> The credit beaurue was also not updated with the payment information as required. It still reflects the full owing amount despite the payment that i made.<br> <br> Meanwhile Ramothello/Tsotetsi attorneys have been an aggressive in their pursuit of me despite the fact that i settlex the account.<br> <br> Please check what the oustanding balance on the account was BEFORE i paid in December 2014 and attach/copy the account to me.<br> <br> Calls to the call center are not yielding any results.
As per our telephonic conversation please be advised the reason your account is reflecting a current balance is due to the full amount not being paid in December 2014.
We have escalated your query to our accounts department and further communication will be provided to your shortly. Your reference number is ***/GO.
Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation please be advised the reason your account is reflecting a current balance is due to the full amount not being paid in December 2014.
We have escalated your query to our accounts department and further communication will be provided to your shortly. Your reference number is ***/GO.
Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
