ACCOUNT PROTECTION PLAN NEVER EXPLAINED TO ME!

Hi I am so disappointed again! I went to your Jet mall of Africa store this time. I asked the lady for a retrenchment form. She goes to ask the manager. I then wait then see her on the floor. I go to her. She then goes to the managers office. I ask the manager for the retrenchment Form. She says she does not know. I then ask for them to dial customer service I took from the bottom of this email. I then tell the lady that the staff here dont know what i am talking about when I asked for a retrenchment form. They both start to laugh at me . The store manager then walks away.Saying I never told her what i wanted and she thought i am looking for HR. She rudely walks away when i try to tell her I just asked her for the same form The 2nd lady claimed I never asked her. And she starts to talk to zulu. She insisted I never ask her! Yet I clearly asked her for a retrenchment form for my account.... then she tells me she thought I am looking for HR... Jet how do you hire staff??? I was in a hurry and asked for the form now that we ALL knew what I needed... only to be told Sorry the lady who has the forms is not here!!! FROM MY UNDERSTANDING THE STORE MANAGER IS SUPPOSED TO KNOW EVERYTHING... ESPECIALLY IN THE ABSENCE OF HER STAFF... WHAT A WASTE OF MY FUEL THE 2ND TRIP . AND I AM UNEMPLOYED!! JET JUST EMAIL ME THE CLAIM FORM LIKE THE WAY YOU EMAILED ME TO SAY GO INTO THE STORE!!

The 2 ladies names are MAPULE LESHABANE KHOLOFELO MGIBE I am sure if you look at your store cameras and listen to call I made to your collections department at 2.45pm today-06-03-2018 you see the manner in which I was treated!!