ACCOUNT PROBLEMS

<p>Good day. I was in arrears on my account because of financial problems that JET was aware off and paid in full so that the account can be open again and not in arrears. So that it doesn't show on my credit record. So I receive a statement each month meaning the account is still open because my available balance does show. So when i wanted to purchase some pots for my home that was on special the lady at the counter mentioned the account is blocked. All I need to do is send the 3 Month bank statement so that JET can see my account is still open. So that they can see I'm still working. I have done that the some day ( 18/06/17). Yesterday afternoon when I called the call centre I was informed that my account was blocked and that I need to apply for a new accout as the account is closed. I never informed anyone to close the account so meaning you do as you wish. If The account is closed than why do I still receive a statement each mont and why does it show there is available balance. No one phoned me to ask or tell the account is closed. You do record your calls so please listen to them and get back to me and notify me as soon as my account is open. I woun't recomend my friends and family to open an account if this is the case.</p>