Account Payment NOT reflected months on

Really pathetic customer after sale service. A newly opened account and shops closed due to pandemic and my wife couldn't make payments and didn't know how as we neven had statement to use for payment reference. We eventually paid using a reference received in an SMS. Account got blocked.

We have submitted statement reflecting payments done in March, it's been over 8 weeks, went into branch (Jet northgate) to provide statements, received a call email proof (and promised to be called called back) and payment still don't show in this week's statement. Branch staff say they and don't know how to help either. How is this business is operational is it take 3 weeks