Account payment not allcocated

I made a payment at Exact on the 31st of October 2021.I logged a query with Jet payments on the 20th of November 2021. I have been calling the customer service after 2 working days logging the query but my payment is not yet allocated. What's even worse is the service from Simangele Hadebe who put the phone down when I called. When I called again the other consultant laughed when I said my name guess she was sitting with Simangele Hadebe and told not to bother helping because how can you laugh when you suppose to assist someone