Account not updated

I have made a payment on my jets account on the 04.10.2015 - at Jet stores Chatsworth Centre and to date this has not been updated against my account (payment was made by card) - I have been to the store to have this resolved and contacted the contact center and accounts department but to avail I have been given the run around and looks like no one is unable to help me. I have sent through proof of payment to the respective personal and contact agent (Stephanie Gounden) who is based at the Durban office ,and was advised by her that they cannot assist and I need to go to the store .<br> I have already been to the store twice and spoke to so many different agents but non of them can seem to assist. This is now poorly affecting my credit scoring and constantly getting calls and reminders from JET advising that payment is required. I really don't understand why will I have to go to the store when the vital part of the query being the proof of payment has been sent and is on hand, so what is the purpose for me to go to the store ?? cant this be communicated internally and rectified within your organization ?? I am really frustrated please could this matter be resolved<br> <br> Mrs D Naidoo