Account balance

Good day

My name is Kabelo I am writing this complain on behalf of my mother, Angelinah Ratshilumela. My mother last took credit in 2019 the last item she took was a cell phone which was costing R400.00 at the time and she has been paying her account correctly since then but she is concerned because since 2019 her balance is not going down but instead it is going up every month she pays her instalment but the balance keeps on rising.

I have managed to find slips that she has received after making payments and I could see that from 05/06/2020 she made a payment of R400.00 and her current balance was R2,591.30 but now on the receipt of 10/02/2022 she made a payment of R440.00 and her current balance is R9,120.08

Please look in to this mater and try to resolve it as soon as possible because now she is unable to take credit on her account because it is over due.

ACCOUNT HOLDER NAME: Angelinah Ratshilumela ID *** ACCOUNT NUMBER *** CVV: 856

your speedy response into this mater will be highly appreciated. thank you in advance. sincerely K.P RATSHILUMELA