account balance

Item: Jet
Rating: 1
Author: Marica T

my mom has been paying her account but balance does not go down at all , when she request statement she doesn't get assisted honestly this is a ***** **** and nothing is been done till to this day. she doesn't have any cover or policies with jet we've been complaining with no help. from september till now her balance still the same

Helpful (0)

Replies (3)

Jet's replyOfficial

08 Mar 2023, 10:14

Hi Marica,

Thank you for flagging this. We have escalated this matter with our accounts team.

Jet's reply08 Mar 2023, 10:14

Official

Hi Marica,

Thank you for flagging this. We have escalated this matter with our accounts team.

Marica T's updateReviewer Update

08 Mar 2023, 19:51

Iam still dissatisfied with her the consultant called me I told her what’s happening regarding the balance not decreasing and we need to get a statement to fully see where the money is going but she’s saying she’s not allowed to issue that ,clearly jet store is running a **** how is the customer not allowed to get a statement this is unacceptable

Marica T's update08 Mar 2023, 19:51

Reviewer Update

Jet's replyOfficial

09 Mar 2023, 10:46

Hi Mirica,

Thank you for bringing this matter to our attention we will escalate your query to our team.

Jet's reply09 Mar 2023, 10:46

Official

Hi Mirica,

Thank you for bringing this matter to our attention we will escalate your query to our team.