AB
Abdurragiem B
1 reviews | Active since Aug 2015
05 Sept 2015, 07:25
account
On Tuesday I went to Jet in the Golden Acre to pay my wife's account. I noted the shutter door was partially closed. I walked in past the security guard, who was having a private conversation on her phone. She called me and I told her I just wanted to pay an account. She keep on saying the shop is closed and I left. Is the security allowed to have private conversations on their cellphones while on duty? To date Jet hasn't responded to my complaint
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Jet's replyOfficial
07 Sept 2015, 10:15Hello prince111,
Thank you for bringing this matter to our attention. We must apologise for the frustration caused in this matter regarding the service provided from the security guard.
We have raised your concerns with our in store management team to insure this will not happen again, you will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the frustration caused in this matter regarding the service provided from the security guard.
We have raised your concerns with our in store management team to insure this will not happen again, you will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply07 Sept 2015, 10:15
Official
Hello prince111,
Thank you for bringing this matter to our attention. We must apologise for the frustration caused in this matter regarding the service provided from the security guard.
We have raised your concerns with our in store management team to insure this will not happen again, you will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the frustration caused in this matter regarding the service provided from the security guard.
We have raised your concerns with our in store management team to insure this will not happen again, you will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***