1 reviews | Active since Oct 2015
Absolutely terrible service.
<p>I bought a puffer jacket from Jet (R249.99) , but it was too small.away. When I got to the store to return it, there was NO ONE at the tills. Finally I got someone and he just said that "Oh no, we don't order things, it's some times more expensive to get it here than the item is worth." I asked again and ask them to order one from the George branch which is less than 60km away , but he just said Jet does not order. There was no manager in sight.</p> <p>Absolutely rediculous!! I have never heard of a shop that does not want to go through the trouble of picking up the phone and ordering the item.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Oudtshoorn management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they did not contact any other branch to establish if the other branch keeps the puffer jacket which resulted in our valued customer leaving the store without any proper assistance received, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Oudtshoorn management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they did not contact any other branch to establish if the other branch keeps the puffer jacket which resulted in our valued customer leaving the store without any proper assistance received, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.